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Coronavirus Information

March 25, 2020

Thank you to all our patients and parents for the support! We appreciate it so very much! We wanted to reach out to let you know that we are open during the Travis County and Williamson County “stay home, work safe” shelter-in-place order.

Telemedicine visits 

Each provider is able to do telemedicine visits for things like rashes, eye infections, constipation, vomiting, diarrhea, allergies, or ADD follow ups. If you choose to cancel a well check appointment that does not require vaccines, but have concerns you would like to discuss, a telemedicine visit can also be scheduled. Call the office to set up a telemedicine appointment, sign into your patient portal 15-30 minutes prior to appointment time and answer a few questions and it is as easy as that! If you can take your child’s vitals such as temperature, weight, respiratory rate, that’s even better!

COVID-19 symptoms or exposure—OR any parent or patient with fever, or upper respiratory symptoms

We are asking any parent or patient with fever and/or upper respiratory symptoms like cough, congestion, or shortness of breath to NOT ENTER THE OFFICE and park their car and call the office for further directions. Each office location has all patients NOT entering the office with fever or URI symptoms. Our providers are doing outside visits or “car visits” in full PPE (personal protective equipment) and all equipment and supplies are cleaned between patients.

Other sick visit appointments

The Austin and Cedar Park offices are doing other types of sick visits in the office in the afternoons. Our Leander location has one side of the building dedicated to sick patients only throughout the day.

Well check appointments

The Austin and Cedar Park offices are having well check appointments during the mornings and, if needed, first thing right after lunch when sick children would be doing car visits and are not inside the office. The Leander office has the other side of the building in use for well check patients only. This way we can keep well patients safe and please know that no well patient would be in an exam room before or after a sick patient in any office location.

We also ask that, when you visit one of the office locations for either a well check or a sick visit, we ask that you bring as few family members as possible, limiting to one adult is best, and consider asking elderly family who may be at a higher risk to remain at home.

We are continuing with our sanitation checklist at each location all during the day and after every patient. Please know that each and every child and parent we want to keep as safe and healthy as we can! THANK YOU for your continued patience during this time.

March 23, 2020

As a reminder, if anyone in your family is experiencing fever and/or upper respiratory symptoms such as cough, congestion, or shortness of breath—PLEASE STAY IN YOUR CAR! When you arrive in the parking lot for your appointment, please park and then call the office for further directions. We are doing car visits to ensure sick patients or patients with sick parents are not coming into our offices. 

March 17, 2020

With Coronavirus cases confirmed here in Central Texas, we are asking all patients who exhibit symptoms of the virus (fever, cough, congestion, or shortness of breath) and have traveled internationally or domestically in the last 30 days, been on a cruise, or been in contact with someone who was exposed to or has been tested for the Corona virus — to call our office for triage and if an office visit is needed, please remain in your vehicle and call our office when you are in the parking lot. Please DO NOT enter our office.

This process will help make sure that our waiting rooms and exam rooms remain as safe and sanitary as possible and anyone who could be a risk remains at a safe distance from other patients and family members. We are doing everything we can to ensure that every parent, patient, and staff remains safe and healthy in our offices. We take great care to keep our offices clean and safe.

We also ask that, when you visit one of the office locations for either a well check or a sick visit, we ask that you bring as few family members as possible, limiting to one adult is best, and consider asking elderly family who may be at a higher risk to remain at home.

At the offices this week, several providers are off for Spring Break, so we have already implemented specific rooms for well and sick visits and limiting waiting room wait times. We do ask that you keep your well check/immunization visits so that your child does stay on schedule as per the CDC recommendation.

As of Monday, March 23, 2020, our Austin and Cedar Park offices will be implementing revised appointment scheduling to have well check appointments in the morning and sick visit appointments in the afternoon. At our Leander location, since that office building is larger than the others, we will not be rescheduling at this time, however, we will have a sick side of the building and a well check side of the building to ensure patients are not intermingled together. We have implemented telemedicine visits for certain conditions when possible.

Any patients, whether well or sick, a baby or a teenager, are always welcome to call when arriving to the office parking lot and let the front office know you have arrived and inquire if an exam room is ready for you to minimize waiting room time. If there is not an exam room ready, our staff will be happy to call you when it is if you would like to wait in the car

How can I protect my family?

  • Wash your hands often with soap and water for at least 20 seconds, sing the Happy Birthday song twice!
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth and tell your children the same. 
  • Stay home if you are sick. Self-quarantine until your symptoms resolve and up to 14 days helps to prevent spreading.
  • Cover your mouth and nose when you cough or sneeze, try to cough or sneeze into a tissue or into your upper sleeve, not your hands. Throw your tissues in the trash immediately and wash your hands again. 
  • Clean and disinfect frequently. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
  • Avoid handshakes, hugs, and kisses.
  • Wash stuffed animals or other plush toys, following manufacturer’s instructions and dry completely. 
  • Avoid non-essential travel, avoid play dates. 
  • Practice social distancing by limiting gatherings to 10 people or less, maintain at least 6 feet distance between yourself and others.

Helpful links to keep you updated on COVID-19