Our office hours are Monday through Friday from 8 AM to 5 PM. The staff takes lunch from 12 PM to 1 PM. Our phones are answered from 7:45 AM to 4:30 PM, and 7:45 AM-11 AM. We see sick patients on Saturday mornings. Phones are answered starting at 7:45 AM until the schedule is full. Phones are then turned over to the answering service. Appointments may also be made on Saturday mornings at the discretion of the providers. Our after-hours answering service takes calls from 4:30 PM to 7:45 AM Monday through Friday and all weekend. For emergencies, please call 911.
If you deliver at St. Davids North Austin Medical Center (NAMC), we will care for your newborn at the hospital. Have your nurse notify us within 2 hours of birth.
For routine calls, please call during regular office hours. Our nurses will address calls when time permits between patients. The providers review their notes daily. If you would prefer to speak with the provider, please ask. We do not use e-mail to communicate with patients. We prefer to either speak with you in person at an appointment or via telephone.
Our after-hours calls are answered through Triage 4 Pediatrics. The number is 512-660-5396.
The answering service will transfer you to the Seton Call Center or the physician on call, if requested. The Seton Call Center is a group of registered nurses that take our after-hours phone calls. The nurses ask you detailed questions following standardized triage protocol. This is the same protocol utilized by our office nurses. If the nurse determines that your child should be seen in the E.R., the doctor on call will be paged. There is a $25 charge per call for using the Seton Call Center services which is usually not a covered benefit.
If you would rather speak with the physician on call, please ask the Medlink answering service to page the doctor instead of the call center. There is a $35 charge for speaking with the doctor.
Some insurance companies do not cover for after hour calls (they often offer a free nurseline which is very good). This is not a covered service, so, therefore you will be billed for the call. We do not want cost to keep you from calling after hours. If you can not afford the charge, please contact the billing office.
We share call with three other Board-Certified pediatricians: Dr. Kelly Thorstad, Dr. Courtney Dudley, and Dr. Nicole Bernard.
We observe the following holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Day and New Year’s Day.