We are happy to offer you the option to complete our fillable PDF forms and print them to reduce wait times during your first appointment.
- Welcome Sheet
- New Patient Questionnaire
- Financial Policy
- Benefit Verification Form
- HIPAA Privacy Practice Form
- HIPAA Policy
- Incoming Records Release Form
- Outgoing Transfer of Medical Records
- What to expect with each visit (immunization schedule)
What to Expect
On the day of your child’s first visit to our office, we recommend arriving 15 minutes early. This allows extra time for finishing up any registration forms and ensures you have plenty of time to get acquainted with our staff and office. We look forward to meeting you and joining with you to help your child maintain optimal health.
What to bring to your first visit?
We work hard to ensure that your child receives prompt medical care in a comfortable, child-friendly office setting. To help expedite the first appointment, we ask that you please bring your child’s immunization records and be prepared to complete paperwork regarding your family medical history, your child’s medical history, and insurance information.
Our office hours are Monday through Friday from 8 AM to 5 PM. The staff takes lunch from 12 PM to 1 PM. Our phones are answered from 7:45 AM to 4:30 PM, and 7:45 AM-11 AM. We see sick patients on Saturday mornings. Phones are answered starting at 7:45 AM until the schedule is full. Phones are then turned over to the answering service. Appointments may also be made on Saturday mornings at the discretion of the providers. Our after-hours answering service takes calls from 4:30 PM to 7:45 AM Monday through Friday and all weekend. For emergencies, please call 911.
If you deliver at St. Davids North Austin Medical Center (NAMC), we will care for your newborn at the hospital. Have your nurse notify us within 2 hours of birth.
For routine calls, please call during regular office hours. Our nurses will address calls when time permits between patients. The providers review their notes daily. If you would prefer to speak with the provider, please ask. We do not use e-mail to communicate with patients. We prefer to either speak with you in person at an appointment or via telephone.
Our after-hours calls are answered through Medlink. The number is 512-660-5396.
The answering service will transfer you to Triage 4 Pediatrics or the physician on call, if requested. Triage 4 Pediatrics is a group of registered nurses that take our after-hours phone calls. The nurses ask you detailed questions following standardized triage protocol. This is the same protocol utilized by our office nurses. If the nurse determines that your child should be seen in the E.R., the doctor on call will be paged. There is a $25 charge per call for using per call for using after hours nursing call services which is usually not a covered benefit by insurances.
If you would rather speak with the physician on call, please ask the Medlink answering service to page the doctor instead of the call center. There is a $35 charge for speaking with the doctor.
Some insurance companies do not cover for after hour calls (they often offer a free nurseline which is very good). This is not a covered service, so, therefore you will be billed for the call. We do not want cost to keep you from calling after hours. If you can not afford the charge, please contact the billing office.
We share call with Lonestar Pediatrics, Drs. Thorstad and Bernard.
We observe the following holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Day and New Year’s Day.